wordpress maintennce and hosting

Choose Your Plan

We offer a perfect plan for your website so that you can relax while we take care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so choose your plan below!

faqs

Some answers to the most frequently asked questions about our website care plan.

• Are there cancellation fees?

  Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂

• Are there any setup fees?

  If we’re building your website, there is no set up fee as long as it’s within a 90 day period!

  If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

  If we’re onboarding a website we did not design, there is a $250 setup fee  as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.

• Do you offer just maintenance?

  We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimising the site. Contact us to request a consultation and pricing for this.

   

• What if I pass on the plan?

  Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimisation, updates, backups, support, etc.

  That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimisation.

• Can I join the plan if I originally pass?

  Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

• What if I require more time than the monthly support time allows?

  We always try to get your updates done within the alloted time on your plan but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!

   

• What if I pass on the plan and my site gets hacked?

  In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.

  Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

  Important note: We do not fixed website hacks unless the site will subsequently be added to our plan.

• What if the site gets hacked or breached while on the plan?

  In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.

   

• Do you take on sites that you didn't build?

  We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.

• Do you offer price breaks for multiple sites?

  Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.

• Does my monthly update time roll over?

  We’re afraid not. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

   

• What's included in the monthly time?

  Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

  While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!

  Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!