wordpress maintennce and hosting
With a website care plan and hosting, we will look after your site, so that it is always up-to-date, secure and ready to work hard for you.
Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in your site updated to make sure the site is running quickly and efficiently.
It’s crucial to keep your website up to date and to use a dependable hosting provider in order to ensure that your website accomplishes what it is supposed to do.
When was the last time you looked at your wordpress dashboard or updated your plugins? A website that is not updated can not only run into functionality problems in the future but poses a security threat.
Through our website maintenance/security care plan, we take on the stress of all these complexities so you can focus on and grow your business!
what's in the plan?
Here’s a snapshot of the key components that make our website care plan invaluable for our clients.
website hosting
Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. We offer premium hosting for all our clients using severs run on renewable energy
website updates
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. We take care of weekly updates for you.
Monitoring and secutity
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. We take care of weekly updates for you.
website backups
Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, we offer external backups and restore points for all clients on our plans.
website Optimisation
In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. We have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”
priority support
You as a client get priority support. We’ll set up exclusive contact details for you to ping us with whenever you need an update, addition or when you have any questions and we do our best to get back with you within 24hrs on business days.
We’re in your corner month to month!
As a client on our website care plan, We offer complimentary time (between 45 mins-3 hours depending on your plan) for ongoing website updates, additions or changes!
Additionally, all care plan clients receive our reduced hourly rate.
The risk of not having your site properly maintained
Here are just a few of the most common scenarios of unprotected sites:
website hack
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
poor performance
If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.
no backups
If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
SEO Implications
If your website isn’t maintained and optimized, Google knows and ranks sites that are digitally “alive.”
website legitimacy
If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.
It's All On You!
By not having your website cared for monthly, everything I cover in our plan is on you and will cost you in tools, time and unneeded stress.
Choose Your Plan
We offer a perfect plan for your website so that you can relax while we take care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so choose your plan below!
- monthlyFor low active, small/medium sized sites£30
- Hosting included
- SSL certificate
- Access to our premium plugin licenses
- Backups performed on a monthly basis
- Backups kept on file for 60 days
- Updates of plugins, theme and WordPress on a monthly basis
- Monthly PDF report of site updates and backups performed, site speed & performance, security concerns, performance, and traffic.
- Priority Support if restore is needed (note: restore services are extra if issue is caused by malware or other security issue)
- Priority support for any additional website changes that arise
- Preferred client rate of £45/hr for additional work (£55/hr for non-members)
- Security scans for malware or other vulnerabilities
- weeklyFor moderately active, small/medium sized sites *******MOST POPULAR******£55
- Hosting included
- SSL certificate
- Access to our premium plugin licenses
- Backups performed on a weekly basis
- Backups kept on file for 60 days
- Updates of plugins, theme and WordPress on a weekly basis
- 1 hour of site updates a month for additional changes to your website
- Monthly PDF report of site updates and backups performed, site speed & performance, security concerns, performance, and traffic.
- Priority Support if restore is needed (note: restore services are extra if issue is caused by malware or other security issue)
- Priority support for any additional website changes that arise
- Preferred client rate of £45/hr for additional work (£55/hr for non-members)
- Security scans for malware or other vulnerabilities
- dailyFor highly active, larger/advanced sites£95
- Hosting included
- SSL certificate
- Access to my premium plugin licenses
- Backups performed on a daily basis
- Backups kept on file for 60 days
- Updates of plugins, theme and WordPress on a weekly basis
- 2 hour of site updates a month for additional changes to your website
- Monthly PDF report of site updates and backups performed, site speed & performance, security concerns, performance, and traffic.
- Priority Support if restore is needed (note: restore services are extra if issue is caused by malware or other security issue)
- Priority support for any additional website changes that arise
- Preferred client rate of £45/hr for additional work (£55/hr for non-members)
- Security scans for malware or other vulnerabilities
* Advanced sites and multi sites will require a custom quote – please get in touch if this is what you need
faqs
Some answers to the most frequently asked questions about our website care plan.
Are there cancellation fees?
Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂
Are there any setup fees?
If we’re building your website, there is no set up fee as long as it’s within a 90 day period!
If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If we’re onboarding a website we did not design, there is a $250 setup fee as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.
Do you offer just maintenance?
We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimising the site. Contact us to request a consultation and pricing for this.
What if I pass on the plan?
Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimisation, updates, backups, support, etc.
That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimisation.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
What if I require more time than the monthly support time allows?
We always try to get your updates done within the alloted time on your plan but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!What if I pass on the plan and my site gets hacked?
In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: We do not fixed website hacks unless the site will subsequently be added to our plan.
What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.Do you take on sites that you didn't build?
We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.
Do you offer price breaks for multiple sites?
Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.
Does my monthly update time roll over?
We’re afraid not. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What's included in the monthly time?
Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
NO-RISK GUARANTEE
Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.
Questions?
Contact us for any questions you have or to inquire about setting up a custom plan for an advanced site or multiple websites.
get in touch